Shipping policy
Shipping Policy
We aim to process and ship your order as quickly as possible.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
U.S. Shipping
We offer the following shipping options for domestic orders:
- USPS Priority Mail: 1–3 business days
- FedEx 2Day: 2 business days
- Standard Shipping: 5–7 business days
Free standard shipping is available on all U.S. orders over $150. Shipping rates for all other orders are calculated at checkout.
International Shipping We ship to 28 countries worldwide. Estimated delivery times:
- DHL Express Worldwide: 2–5 business days
- USPS Priority Mail Express International: 3–5 business days
- USPS Priority Mail International: 6–10 business days
Internation shipping rates are calculated at checkout based on destination and package weight.
Customs & Duties
International orders may be subject to customs fees, import duties, and taxes upon arrival. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Delays
We are not responsible for delays caused by carriers, customs, or unforeseen circumstances, but we will do our best to assist you if any issues arise.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Questions
For any shipping-related questions, contact us at:
shop@zohaya.com