Shipping policy

Shipping Policy

We aim to process and ship your order as quickly as possible.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

U.S. Shipping 

We offer the following shipping options for domestic orders:

  • USPS Priority Mail: 1–3 business days
  • FedEx 2Day: 2 business days
  • Standard Shipping: 5–7 business days

Free standard shipping is available on all U.S. orders over $150. Shipping rates for all other orders are calculated at checkout.

International Shipping We ship to 28 countries worldwide. Estimated delivery times:

  • DHL Express Worldwide: 2–5 business days
  • USPS Priority Mail Express International: 3–5 business days
  • USPS Priority Mail International: 6–10 business days

Internation shipping rates are calculated at checkout based on destination and package weight.


Customs & Duties 

International orders may be subject to customs fees, import duties, and taxes upon arrival. These charges are the responsibility of the customer and are not included in the order total or shipping cost.


Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.


Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery.


Delays

We are not responsible for delays caused by carriers, customs, or unforeseen circumstances, but we will do our best to assist you if any issues arise.


Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.


Questions

For any shipping-related questions, contact us at:
shop@zohaya.com